Terms of service

2. What these terms do not cover.
2.1 Not a substitute for a medical diagnosis. You acknowledge that the services provided to you are for information purposes only and should not be used as a substitution for a consultation with your GP other medical professional. You should consult your GP if you have any specific concerns about your health.
2.2 Why you should read them. Read these Terms and Conditions carefully before you submit your order to us. They tell you who we are, how we will provide the services to you, how you and we may change or end the contract, what to do if there is a problem and other important information.
2.3 Changes to these Terms and Conditions. We may revise our points from time to time at our discretion. The version of Terms and Conditions which exists at the time you place your order will be the Terms and Conditions that govern your contract with us.
2.4 Privacy and personal information. We may collect both personal data and special categories of personal data from you to perform the services. Any personal data collected from you will be used strictly in relation to your order and will not be shared with your GP or other third parties, other than as set out in our privacy policy. If you would like to share your results with your GP (private or NHS) you must do this yourself. For information on how we use your personal data please see our Privacy Policy here: https://www.thephlebotomycentre.co.uk/privacy-policy/

3. INFORMATION ABOUT US AND HOW TO CONTACT US
3.1Who we are. We are The Phlebotomy Centre Ltd and our registered address is The Phlebotomy Centre, Ground Floor Vantage House, Crown Street, Bolton, BL1 2RU.
3.2 How to contact us. by writing to us at info@thephlebotomycentre.co.uk or calling our contact centre on 01204867713.
3.3 How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your correspondence with us. If your preferred method of contact changes, please let us know.
3.4 “Writing” includes emails. We include email communication when we use the words “writing” or “written”.

4. OUR CONTRACT WITH YOU
4.1 How we will accept your order.Our acceptance of your order will take place when you confirm the booking via our platform and make a transactional payment. Or, in some instances we may need to arrange your booking and will follow up with a confirmation email and payment link. Once the payment (be it in full or a percentage) has been made, this constitutes acceptance of your order.
4.2 If we cannot accept your order. If we are unable to accept your order, we will inform you of this in writing and will not charge you for the product/service. We will also provide a reason as to why we cannot accept your order and possible rescheduling/alternative solution to your order will be suggested.

5. PRICE AND PAYMENT
5.1Where to find the price for the product/service. The price of the product or service you purchase will be indicated on the booking page. We take all reasonable care to ensure that the price of the test advised to you is correct.
5.2 How you can pay. We accept all major credit and debit cards. For onsite services we may accept Cash payments, however this will be decided depending on the type of service being purchased and the method of booking.
5.3 Secure payments. We will do all that we reasonably can to ensure that all the information you give to us when paying for the services is secure by using an encrypted secure payment processor. However, in the absence of negligence on our part, any failure by us to comply with these Terms and Conditions or our privacy policy or breach by us of our duties under applicable laws, we will not be legally responsible to you for any loss that you may suffer if a third party gains unauthorised access to any information that you give us.
5.4 Receipt. When we have accepted your order, you will receive a receipt for the services, please keep this safe. If you think a receipt is wrong, please contact us promptly to let us know.

6. YOUR RIGHT TO MAKE CHANGES
6.1 If you wish to make a change to a product or service you have purchased, please contact us. We will let you know if the change is possible. If it is possible, we will let you know about any pricing or service changes at the time. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the contract (see Clause 8 – Your rights to end the contract).

7. OUR RIGHT TO MAKE CHANGES
7.1 If we need to make changes to our products or services to meet new legal or regulatory requirements, we will let you know before the service is undertaken. Where such legal or regulatory changes mean that we will no longer be able to provide you with the product or service we will let you know and refund you the total price paid for the test within 14 days of us informing you.

8. YOUR RIGHTS TO END THE CONTRACT
8.1General acknowledgement. You acknowledge that due to the nature of our services we may not be able to cancel your order and provide you with a full refund.
8.2 Before your purchased service takes place. Once a deposit has been paid, it is non-refundable. If no payment has been made, you must inform us at least 48 hours prior to the services start time/date. We reserve the right to offer a full refund, this will be assessed depending on the circumstances of the event.
8.3 After your purchased service takes place. Once the service/product has been purchased and completed, refunds will not be provided. Except in the case of purchasing a membership plan, in which you have 14 days to request cancellation, as long as any associated insurance cover has not been processed or commenced.
8.4 For Blood testing services only. Non-viable sample or lab mistake. If we are unable to send a sample for processing due to a non-viable sample or lab mistake, we will contact you via the e-mail address provided to confirm that we will need to repeat the sample (Free of charge for 1^st redraw) subsequent attempts will be charged.
8.5 Refunds. Refunds will be processed as set out in this Clause 8. All refunds will be debited to the customer using the same payment method used to order the product/service.

9. OUR RIGHT TO END THE CONTRACT
9.1 We may end the contract if you break it. We may end the contract at any time by writing to you if you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the services, for example, any information we may reasonably require in order to fully provide the services.
9.2 You must compensate us if you break the contract.

9.3 For Training services, we reserve the right to refund any individual who attends a course and does not successfully pass the course based on the facilitators assessment on the day. We also reserve the right to progress individuals in in instances where the assessor or wider team feel further progression on the course contradicts patient safety standards and our responsibility to safeguard and develop competent learners.

10. OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU
10.1 We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these Terms and Conditions, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that was not foreseeable to you and us when the contract was formed. Please note that:
10.1.1 you must read all instructions provided to you carefully and contact us if you have any questions, we cannot be held liable if you have failed to follow the instructions provided to you;
10.1.2 if we have provided you with supplementary advice after you have contacted us and you have not followed this we cannot be held liable unless that advice was negligent; and
10.1.3 you are responsible for sharing results with your GP or seeking further advice as may be suggested in your results
10.2 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for:
10.2.1 death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors;
10.2.2 fraud or fraudulent misrepresentation;
10.2.3 breaches of legislation concerning your personal data; and/or
10.2.4 breaches of your statutory rights under, including but not limited to, the Consumer Rights Act 2015 and the Consumer Protection Act 1987.
10.3 We are not liable for business losses. We supply the services for private use only. If you use the services for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

11. COMPLAINTS
11.1 Complaints about our services. If you are not satisfied with the service, you have received and would like to make a complaint please contact us at the earliest convenience using the details set out in Clause 3.2 and request a copy of our complaint’s procedure.

12. GOVERNING LAW AND JURISDICTION
12.1 These Terms and conditions are subject to English law. These terms are governed by English law. You can bring legal proceedings in the English and Welsh courts or if you live in Scotland or Northern Ireland, the Scottish or Northern Irish courts.
12.2 Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms