Privacy Policy

Last updated: 31 August 2026

The Phlebotomy Centre Ltd (“The Phlebotomy Centre”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, make a booking or purchase, submit an enquiry, enrol on training, use our eLearning services or otherwise communicate with us.

The Phlebotomy Centre Ltd is the data controller responsible for the personal information described in this policy.

Information we collect

We may collect personal information that you provide directly to us, including:

  • your name;

  • email address;

  • telephone number;

  • billing information;

  • organisation or company name;

  • training requirements;

  • course or booking information;

  • information submitted through enquiry or contact forms;

  • communications you send to us; and

  • information required to provide training or eLearning services.

Where you make a payment through our website, payment information may be processed securely by our payment provider. We do not ordinarily receive or store your full payment card details.

We may also automatically collect certain technical information when you use our website, such as your IP address, browser type, device information, pages visited and information about how you interact with the website.

How we use your information

We may use your personal information to:

  • process course bookings, purchases and payments;

  • provide practical training, corporate training or eLearning services;

  • create or administer access to online learning;

  • respond to enquiries;

  • provide quotations for corporate training;

  • send booking confirmations, joining instructions and other service-related communications;

  • maintain appropriate business and training records;

  • provide customer support;

  • improve our website, courses and services;

  • prevent fraud and protect the security of our website and systems;

  • comply with our legal and regulatory obligations; and

  • send marketing communications where we have an appropriate lawful basis to do so.

Our lawful basis for processing

Under UK data protection law, we must have a lawful basis for processing your personal information.

Depending on the circumstances, we may process your information because:

Contract – processing is necessary to provide a course, product or service you have purchased or requested, or to take steps at your request before entering into a contract.

Legitimate interests – processing is necessary for our legitimate business interests, such as responding to enquiries, administering our services, maintaining security and improving our website, provided those interests do not override your rights.

Legal obligation – processing is necessary for us to comply with a legal or regulatory requirement.

Consent – where required, we may ask for your consent, for example for certain marketing communications or non-essential cookies. You may withdraw your consent at any time.

Corporate training enquiries

If you submit a corporate training enquiry or request a quotation, we may collect your name, contact details, organisation, approximate learner numbers, location, preferred timeframe and information about your training requirements.

We use this information to respond to your enquiry, recommend appropriate training and prepare a quotation.

eLearning

If you purchase or enrol on an eLearning course, we may process information necessary to provide access to the learning platform, administer your enrolment, monitor course completion and issue certificates where applicable.

Some information may therefore be shared with service providers involved in delivering our online learning platform.

Payments

Payments may be processed by third-party payment providers.

These providers process payment information in accordance with their own privacy policies and security requirements. We only receive the information necessary to confirm and administer your transaction.

Marketing

Where permitted by law, we may use your contact details to send information about relevant courses, services, offers or updates.

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the email or by contacting us.

Unsubscribing from marketing will not prevent us from sending necessary service communications relating to a booking, purchase or course.

Cookies and website analytics

Our website may use cookies and similar technologies to operate correctly, remember preferences, understand how visitors use the website and improve our services.

Some cookies are necessary for the website to function. Other cookies, such as analytics or advertising cookies, may require your consent.

You can manage your cookie preferences through the cookie controls available on our website and, where appropriate, through your browser settings.

Please see our Cookie Policy for further information.

Sharing your personal information

We do not sell your personal information.

We may share personal information with trusted third parties where necessary to operate our business and provide our services, including:

  • website and hosting providers;

  • payment processors;

  • eLearning and technology providers;

  • email and communication providers;

  • professional advisers;

  • analytics and marketing providers where appropriate; and

  • regulatory, governmental or law-enforcement bodies where required by law.

We only provide third parties with information necessary for the relevant purpose and expect service providers processing personal information on our behalf to protect it appropriately.

International transfers

Some of the technology and service providers we use may process or store personal information outside the United Kingdom.

Where personal information is transferred internationally, we take appropriate steps to ensure that it receives an appropriate level of protection in accordance with UK data protection law.

How long we keep your information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including providing our services and satisfying legal, accounting, regulatory or reporting requirements.

Different categories of information may therefore be retained for different periods.

Security

We take appropriate technical and organisational measures to protect personal information against accidental loss, unauthorised access, alteration, disclosure or misuse.

However, no internet-based system can be guaranteed to be completely secure.

Your data protection rights

Depending on the circumstances, UK data protection law may give you the right to:

  • request access to the personal information we hold about you;

  • request correction of inaccurate or incomplete information;

  • request deletion of your personal information;

  • request restriction of processing;

  • object to certain processing;

  • request transfer of your information in certain circumstances; and

  • withdraw consent where processing is based on consent.

These rights are not absolute and may be subject to legal exceptions.

To exercise your rights, please contact us using the details below.

Children

Our training services and website are not intended to be used independently by children, and we do not knowingly collect personal information from children through the website except where there is an appropriate lawful reason to do so.

If you believe a child has provided personal information to us inappropriately, please contact us.

Third-party websites

Our website may contain links to websites operated by third parties.

We are not responsible for the privacy practices of external websites and recommend reviewing their privacy policies before providing personal information.

Complaints

If you have concerns about how we use your personal information, please contact us first so that we can try to resolve the matter.

You also have the right to make a complaint to the Information Commissioner's Office (ICO), the UK's data protection regulator.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes to our services, website, technology or legal requirements.

The latest version will be published on this website with the date it was last updated.

Contact us

For questions about this Privacy Policy or how we process your personal information, please contact:

The Phlebotomy Centre Ltd
Ground Floor, Vantage House
Crown Street
Bolton
BL1 2RU
United Kingdom

Email: info@thephlebotomycentre.co.uk
Telephone: 01204 867713